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Flightpath: Accelerate Your ServiceNow Strategy with AI-Ready Precision

Strategic Advisory to Align, Accelerate, and Maximize ServiceNow and AI Value

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What is FlightPath?

Flightpath is a focused, four-week strategic engagement that helps you align business goals, platform capabilities, and executive vision, building a clear roadmap for ServiceNow transformation and future AI success.

It's more than a strategy workshop. Flightpath blends business priorities with platform insight to create a prioritised capability map, solution architecture, and Phase 1 project definition, all tailored to outcomes. It also identifies where AI (including GenAI) can add the most value across your workflows, ensuring your roadmap is built with AI-readiness in mind.

What it delivers

Stakeholder alignment across business, IT, and executive teams

Capability and gap analysis mapped to platform outcomes

Capability and gap analysis mapped to platform outcomes

Prioritised roadmap and investment-ready phase 1 project brief

AI-readiness assessment and alignment to ServiceNow AI capabilities

What you walk
away with

Executive summary and platform strategy deck
Capability map and solution architecture
Investment-ready Phase 1 plan (SOW + estimate)
Multi-phase roadmap and sequencing plan
Foundation for scaling workflows and deploying GenAI

Ideal for

Organisations at the start of their ServiceNow journey
Teams preparing for transformation or AI adoption
Customers not seeing platform ROI and needing a reset
Leaders planning expansion beyond ITSM or CSM
Those wanting a solid foundation before activating Now Assist or Flightpath.AI

Why it works

Combines strategic and technical expertise in a 4-week format

Tangible outputs and clear next steps

Aligns with ServiceNow's AI-first platform vision

Reduces delivery risk, builds executive confidence

Creates clarity across teams - and momentum for change

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